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The service module is at the heart of everything we do at PCCS Group and Skyline service functions have evolved over 25 years of delivering control to the after sales activity. Developed from the original Servicebase concepts in collaboration with our client base, our software now covers every service touchpoint from event request to client satisfaction at the end of a completed transaction.
Warranty management remains one of the industry’s biggest challenges. Increasing consumer protective legislation necessitates, retailers OEM`s and insurance companies now the precise liability throughout the life cycle of the product, and our ability to validate any claim in real time and accurately. Skyline has enhanced its processes to specifically deal with the complexities and the associated legislation.
In today’s world of e commerce with double digit growth per annum in online sales, combined with increasingly customer friendly policies, returns quantities and complexity are increasing. The visibility of this as a problem is rising up the boardroom agenda and our returns offering whilst leading on the core service module activities has been honed around specific returns challenges
Skyline Digital empowers its clients to reap the rewards of full digitisation in business management. In an ever-changing business landscape the importance of utilising digital platforms to accelerate return on investment and maintain customer relationships is no longer a “nice to have” but a necessity in modern day business.
Retail is at the heart of everything we do at PCCS as without it there is no after sale! So inevitably over the years various clients have asked us to support their front-end sales activity. To this end we have developed some niche SME focussed retail software modules that openly support API integration with existing capability where available, and enable our lite and professional clients to benefit from a single software suite across their entire trading activity should they wish.
Every system project brings about significant change and if not managed effectively, disruption. With Skyline we have designed a complete module to ensure your business change project is designed, built, tested and implemented in the safest environment possible with a no disruption to on-going business activity. One of our core values is collaboration and we designed the entire projects toolkit to be available online to our partners ensuring full buy in by the operational team.
Get the most out of your software system
Here you can find everything you need to use Skyline and unleash its potential. No matter what version of the system you are using, you can find helpful documentation and training videos aimed at first time users and if you need a quick refresher on how to use the system.
If you’re wondering if Skyline is the right software package for you, we have video demonstrations, useful stats and facts here.
We understand how important it is for our clients to have accurate documentation and training facilities to assist users whether they are a casual user or if it is their primary job function. If you feel you need extra training on certain modules we will be happy to accommodate this. Simply fill in a contact form and we will get back to you as soon as possible.